Privacy
Your information, protected
Plain-language privacy policy for royalcas.ca — what we collect, why, and your rights under Canadian privacy law (PIPEDA).
Royal Concierge and Security Inc. · 1225 Kennedy Road, Suite 2000, Scarborough, ON, M1P 4Y1 · Last updated August 2026
1
What we collect
- Quote and contact requests: your name, email address, phone number, the service you're interested in, and your message.
- Job applications: your name, contact details, city, work-eligibility status, security licence details, shift availability, and the documents you choose to upload (resume, licence, certifications, permits).
- Basic technical information needed to serve the site securely, such as IP addresses in server logs.
2
How we use it
- To respond to your quote or contact request — this is the only use of that information.
- To assess your job application and contact you about opportunities at Royal Concierge and Security.
- We do not sell, rent, or trade personal information. We do not use your information for advertising.
3
Cookies
- We use essential cookies required for the website and the Royal One staff app to function (for example, keeping staff signed in).
- If analytics are enabled, we use them only to understand how the public website is used, and only after you accept optional cookies in the banner. You can decline and the site works fully.
4
Storage and protection
- Form submissions and applications are stored in our secured systems and are accessible only to authorized Royal staff. Write to us and we will tell you which country your information is stored in.
- Uploaded documents are stored privately and are never publicly accessible.
- When we save a client contact's address in Royal One, only that address is looked up on OpenStreetMap to place a pin on our map — no name, phone number or email goes with it.
5
Retention
- Quote requests are kept while we work with you and for a reasonable period afterward.
- Job applications are kept while a position is open and for up to 12 months for future opportunities, unless you ask us to delete them sooner.
6
Your rights
- You may ask what personal information we hold about you, request a correction, or ask us to delete it, subject to legal requirements.
- To make a request, contact us at info@royalcas.ca or +1 416-474-6709. We will respond within 24 hours on business days.
Questions about this policy? Email info@royalcas.ca or call +1 416-474-6709.