FAQ
Questions, answered
Everything property managers and residents ask us most — licensing, coverage, response times, and more.
Are your security guards licensed?
Yes. Every guard holds a valid Ontario Security Guard Licence as required by the Private Security and Investigative Services Act, and completes our internal training programs covering condominium operations, fire systems, flood response, and elevator entrapments.
What areas do you serve?
We serve high-rise, low-rise, loft and gated communities across Ontario, including Toronto, North York, Etobicoke, Scarborough, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Pickering, and Ajax.
How fast do you respond to inquiries?
We operate on a 24-hour response policy — every inquiry receives a response within 24 hours, and our alarm and emergency response teams are available 24/7.
Can you legally issue parking tickets on private property?
Yes. Our Municipal Law Enforcement Officer (MLEO) certified personnel are trained and authorized to issue infraction notices on private property — including fire routes, no-parking areas, unauthorized vehicles, and accessible parking violations.
Do you provide security for events or short-term needs?
Yes. Our Extra Coverage service provides on-demand personnel for special events, peak periods, staff shortages, contractor escorts, fire watch, and temporary assignments — short-term, long-term, or one-time.
How do I get a quote?
Use the quote form on our contact page or call +1 416-474-6709. We offer a free on-site consultation and build a customized coverage plan for your property.
How do I join your team?
Open roles are posted on our careers page at royalcas.ca/careers whenever we are hiring. When a role is listed, apply online in about five minutes — pick the role, tap the shifts you're available for, and upload your resume, a valid Ontario security guard licence, a current CPR/First Aid certificate, and proof you can work in Canada. All four documents must be valid to submit. Our team reviews every application and responds within a few days.
Didn't find your answer?
Call or write — a real person will respond within 24 hours.

