ROYAL

Royal One

Tell us what’s wrong

Send this to the Royal One office — they read every ticket and answer it. You do not need to be signed in, and you get a ticket number so you can chase it.

Cancel

We answer by email, usually the same working day. Urgent — a post about to be left empty — say so in the message and it is treated first.

Check on a ticket

Already sent one? Type its number and the email or phone number you gave to read our answer.

Two things worth trying first

  • Forgotten your password? Set a new one yourself: open Join Royal One, type your email, then tap “Set a new password” — a code sent to your email proves it's you.Set a new password →Office staff: pick “I forgot my password” in the form above and the office sends you a new sign-in code.
  • Signed in but nothing looks right? Close the page fully and open it again. If it still looks wrong, tell us what you see.